Common RDP connection issues: black screen, "Remote computer is turned off" error, out of memory, error 0x112d. Solutions for each case are listed below.
Applies to:
✔ VPS with Windows Server
✔ Dedicated servers with Windows Server
Causes: frozen Explorer process, low RAM, corrupted user profile.
Solution 1: send Ctrl+Alt+End in the RDP session, open Task Manager, start a new process:
explorer.exe
Solution 2: connect with the /admin flag:
mstsc /v:SERVER_IP /admin
Solution 3: reboot the server through VNC/IPMI console.
This error occurs when:
Check server status in the control panel. If running, connect via VNC/IPMI and check:
Get-Service TermService
If the service is stopped:
Start-Service TermService
Check the firewall:
netsh advfirewall firewall show rule name="Remote Desktop"
Windows won't allow new RDP sessions when memory is low.
Via VNC/IPMI console, open Task Manager and terminate memory-heavy processes.
In PowerShell:
Get-Process | Sort-Object WorkingSet64 -Descending | Select-Object -First 10 Name, @{N='RAM_MB';E={[math]::Round($_.WorkingSet64/1MB)}}
Related to RDP protocol or video driver issues.
Solution: connect with reduced settings:
mstsc /v:SERVER_IP /w:1024 /h:768
On the server via VNC/IPMI, modify the registry:
reg add "HKLMSOFTWAREPoliciesMicrosoftWindows NTTerminal Services" /v fEnableVirtualizedGraphics /t REG_DWORD /d 0 /f
mstsc /v:SERVER_IP /admin
Or via VNC/IPMI:
query session
reset session SESSION_ID
After fixing the issue, connect via RDP. Make sure the desktop loads correctly and all applications are available.
If the problem persists after all steps, open a support ticket. Include:
- exact error text or screenshot
- Windows Server version
- time when the issue started