How to recover control panel access

Summary

If you forgot the password for your control panel (ISPmanager, FastPanel): reset it via SSH or VNC/IPMI console.

Applies to:
✔ VPS
✔ Dedicated servers
✔ ISPmanager, FastPanel

ISPmanager: password reset

Connect to the server via SSH or VNC/IPMI console.

Reset admin user password:

/usr/local/mgr5/sbin/mgrctl -m ispmgr user.edit name=admin passwd=NEW_PASSWORD sok=ok

If admin does not exist, create it:

/usr/local/mgr5/sbin/mgrctl -m ispmgr user.edit name=admin passwd=NEW_PASSWORD level=admin sok=ok

Open the panel:

https://SERVER_IP:1500

FastPanel: password reset

Connect via SSH and run:

fastuser passwd admin

Enter the new password when prompted.

Open the panel:

https://SERVER_IP:8888

If SSH is unavailable

Use VNC console (for VPS) or IPMI console (for dedicated servers) through your client panel.

Log in as root through the console and run the commands above.

Resetting two-factor authentication (2FA)

ISPmanager: via SSH run:

/usr/local/mgr5/sbin/mgrctl -m ispmgr google_auth.suspend elid=admin

This disables 2FA for the admin user.

Verification

Open the panel in a browser and log in with the new password.

If you cannot log in after the password reset, open a support ticket.