Contact Us

Get acquaintance with guidance concerning the support requests.

How to make a support request.

• Simple questions without requiring authorization can be asked in Live-chat (right lower corner) or in Telegram (@foxcloudbot).
• Other questions can be solved via the ticket system. The ticket can be also opened via a letter with email specified at registration.
• In the case of an urgent request please call to the support service from the telephone number specified at registration and tell the number of a ticket to be treated urgently.
• Requests from unknown contacts increase the treatment time.

How a request is to be made in the ticket.

Our employees never request the password for your personal cabinet, however, we can request access to the server or other components of your project.

If the request relates to the service from your account remember to specify the service.

• IP (and port for access RDP/SSH);
• login;
• password.

• all necessary accesses;
• where to enter, what to press? Attach the screen shots of the full screen;
• how must it work without an error?
• if possible, provide the logs with an error.